Terms and Conditions

Business Client Declaration

The services offered by Qreativa are intended exclusively for business clients, companies, professionals, entrepreneurs, freelancers, agencies and entities acting for purposes related to their business, commercial, entrepreneurial, craft or professional activity.

By purchasing, subscribing to or activating the services, the client expressly declares and warrants that they are acting as a business or professional client and not as a consumer. Qreativa reserves the right to refuse, suspend or terminate the services if it reasonably believes that the client is not acting in a business or professional capacity.

Subscription, Renewal and Cancellation

Unless otherwise agreed in writing, the services are provided on a subscription basis and are billed in advance according to the plan selected by the client during purchase or activation.

The subscription renews automatically at the end of each billing period unless cancelled by written notice sent to supporto@qreativa.com at least five days before the next renewal date.

Cancellation prevents future renewals only. It does not entitle the client to any refund, credit, chargeback, reimbursement or pro-rata reduction for the current billing period, unused time, unused task capacity, unused deliverables, delays caused by the client, or any decision by the client not to use, approve, launch or continue with the work produced by Qreativa.

Qreativa may suspend or terminate the services in case of failed payment, chargeback, abusive conduct, non-cooperation by the client, breach of these terms, or use of the services for unlawful, misleading, fraudulent or platform-policy-violating activities.

No Refund Policy

All payments made to Qreativa are final and non-refundable. The client acknowledges and accepts that Qreativa allocates resources, team capacity, planning time, strategic work, creative work, technical work and execution capacity immediately after activation or renewal of the services.

For this reason, no refunds, credits, reimbursements, chargebacks or pro-rata reductions are due for any reason, including but not limited to:

the client changing their mind;
the client deciding not to use, publish, launch or continue with the deliverables;
dissatisfaction with subjective creative preferences, provided that the work is substantially aligned with the agreed scope;
delays caused by the client, lack of feedback, materials, approvals, access or cooperation;
changes in the client’s business, budget, priorities, internal strategy or availability;
the performance of advertising campaigns, funnels, websites, automations, SEO, email marketing, social media or other marketing activities;
rejection, restriction, suspension or policy limitations imposed by third-party platforms including Meta, Google, TikTok, LinkedIn, Stripe, hosting providers, CRM providers, email marketing platforms or automation tools;
unused monthly capacity, task slots, revisions or subscription time.

Nothing in this clause excludes or limits rights that cannot be excluded or limited under mandatory applicable law.

No Guarantee of Results

The client acknowledges that marketing, advertising, creative, automation, funnel, website, SEO and digital growth activities are subject to multiple variables outside Qreativa’s control. Qreativa does not guarantee any specific commercial, financial, advertising, SEO, conversion, sales, lead generation, revenue, ROAS, ROI, ranking, traffic, engagement, approval, account status or business result.

Any forecasts, suggestions, strategies, examples, benchmarks, case studies or estimates shared by Qreativa are provided for informational and strategic purposes only and do not constitute a promise, warranty or guaranteed result.

The client remains solely responsible for its business model, offer, pricing, sales process, customer service, product or service quality, market fit, legal compliance, advertising budget and final business decisions.

Scope of Services and Client Requests

The services consist of recurring marketing execution, creative, technical, strategic, automation, website, copywriting, advertising support or other digital services requested by the client and accepted by Qreativa, according to the plan purchased.

The client may submit requests by email or through any other channel made available by Qreativa. Qreativa retains discretion to determine the most appropriate method, order, timing and technical or creative execution of the requested activities within the scope of the purchased plan.

Requests outside the purchased plan, urgent requests, excessive revisions, strategic changes, new concepts, additional pages, funnels or integrations, complex automations, custom development, or work not reasonably included in the original request may require a separate quotation or may be scheduled in a subsequent billing cycle.

Unused task capacity, work hours, revisions or monthly allocation do not roll over to future billing periods unless expressly agreed in writing.

Client Cooperation, Materials and Approvals

The client undertakes to provide all materials, information, access credentials, approvals, feedback, brand assets, legal disclaimers, product information, platform access and any other element required for the execution of the services in a timely, accurate and complete manner.

Qreativa shall not be liable for delays, defects, errors, missed deadlines, rejected campaigns, incomplete deliverables or reduced performance caused by incomplete, inaccurate, delayed, unlawful, misleading or non-compliant materials or instructions provided by the client.

The client is solely responsible for verifying the legal, regulatory, medical, financial, advertising, privacy, copyright, trademark, consumer-protection and sector-specific compliance of the materials, claims, offers, landing pages, ads, content and communications approved or requested by the client.

Delivery, Review and Acceptance

Deliverables are deemed delivered when made available to the client by email, shared link, platform upload, staging environment, project-management tool, drive folder, website preview, ad account, CRM, automation platform or any other reasonable delivery method.

The client has seven days from delivery to notify Qreativa in writing of any specific, objective and documented defects or non-conformities with the agreed scope. If the client does not provide written objections within seven days, the deliverables shall be deemed reviewed, approved and accepted.

Subjective dissatisfaction, changes of preference, changes of strategy, new ideas or requests that differ from the original scope shall not be considered defects or non-conformities and may be treated as new requests.

Intellectual Property

Unless otherwise agreed in writing, and subject to full payment of all amounts due, the client receives the right to use the final custom deliverables created specifically for the client for its own business purposes.

Qreativa retains full ownership of all pre-existing materials, templates, frameworks, systems, strategies, know-how, methodologies, software, code libraries, automation structures, prompt structures, internal processes, design systems, non-final drafts, rejected concepts and any reusable or general-purpose materials developed or used in the provision of the services.

No rights are transferred to the client until full payment has been received. The client may not resell, sublicense, redistribute, package, assign or make available to third parties Qreativa’s templates, systems, methods, internal materials, strategies, frameworks, automation structures or non-final working files without Qreativa’s prior written consent.

Third-party assets, stock images, fonts, software, plugins, SaaS tools, APIs, AI tools, advertising platforms, hosting services and other third-party resources remain subject to their respective licences, terms, fees and limitations.

Third-Party Platforms and Tools

The client acknowledges that Qreativa may operate through third-party platforms, including advertising platforms, analytics tools, website builders, hosting providers, CRM systems, payment providers, automation tools, email marketing software, AI tools, social media platforms and other external services.

Qreativa is not responsible for outages, restrictions, suspensions, rejected ads, account bans, policy changes, price changes, API limitations, data loss, service interruptions, technical issues or decisions made by third-party platforms.

The client remains responsible for paying third-party costs, including advertising spend, software subscriptions, hosting, domains, plugins, stock assets, fonts, licences and platform fees, unless otherwise agreed in writing.

Limitation of Liability

To the maximum extent permitted by applicable law, Qreativa shall not be liable for indirect, incidental, consequential, special, punitive, reputational, commercial or financial damages, including loss of profits, revenue, business opportunities, data, goodwill or customers, advertising losses, platform restrictions or missed business results.

Except in cases of wilful misconduct, gross negligence, death or personal injury, or other liability that cannot be excluded under mandatory law, Qreativa’s total aggregate liability arising out of or in connection with the services shall not exceed the amount actually paid by the client to Qreativa for the specific monthly billing period in which the event giving rise to the claim occurred.

Chargebacks and Payment Disputes

The client agrees not to initiate chargebacks, payment reversals or payment disputes in bad faith or in breach of these terms.

Any unjustified chargeback, payment reversal, failed payment or payment dispute may result in immediate suspension of the services, termination of access to deliverables not yet fully paid, recovery of outstanding amounts, administrative fees, legal costs, collection costs and any other damages suffered by Qreativa.

Governing Law

These terms and any contract entered into between Qreativa and the client shall be governed by and construed in accordance with the laws of Italy, without prejudice to any mandatory provisions that may apply under applicable law.

Exclusive Jurisdiction

For any dispute arising out of, relating to or connected with these terms, the services, the subscription, the purchase, or the validity, interpretation, execution, breach, termination or payment of the contract, the Court of Trento, Italy, shall have exclusive jurisdiction, with the express exclusion of any other competing court.

Specific Approval of Restrictive Clauses

Pursuant to and for the purposes of Articles 1341 and 1342 of the Italian Civil Code, the client specifically approves the following clauses:

Subscription, Renewal and Cancellation;
No Refund Policy;
No Guarantee of Results;
Scope of Services and Client Requests;
Client Cooperation, Materials and Approvals;
Delivery, Review and Acceptance;
Intellectual Property;
Third-Party Platforms and Tools;
Suspension and Termination of Services;
Limitation of Liability;
Chargebacks and Payment Disputes;
Governing Law;
Exclusive Jurisdiction.